Sunday, April 18, 2010

How to Purchase?

Buying Procedure
  1. You can buy Decorlavie’s products from the website and from the blog by clicking on the “Buy Now” or “Add to Chart” button.
  2. It will then lead you to our cooperate Paypal account where you will be asked to fill up some particulars such as delivery address and other special instructions for us.
  3. Confirm your order by checking out and making the payment by credit card.

  1. You can pay by credit card in the Paypal system.
  2. In case you would like to pay by bank transfer please transfer the stated amount in Paypal to the following bank account and give us an email informing us about your purchase.
      1. (Singapore)
        1. POSB Saving: 039264250 or
      2. (Japan)
        1. Bank: Mitsuisumitomo Bank
        2. Branch: Kyoto
        3. Account Number 8640272
  3. Please contact us if you would like to have other forms of payment.

  1. Once we have received your order together with the payment, we will send you a confirmation email.
  2. Your order will be sent by post and you will receive it within a week for within Singapore and Japan.
  3. For international orders the delivery time will depend on the courier company. In case you have not received it after sometime, contact us and we will be able to trace the delivery with the courier company.
  4. Due to overwhelming orders, we may not have enough available stock, in that case, delivery may take 2 to 3 weeks. Under such circumstances, we will inform you in advance.

Exchange and Return Policy
  1. It is okay to exchange if you change your mind in getting another item, a different colour or size.
  2. Please return the items in the original packaging together with the receipt to our address within 5 days after delivery.
  3. Return of items will not be accepted in the following cases:
      1. The item has been used.
      2. The item is damaged or made dirty.
      3. There is no proof of purchase
  4. Postage of returned items will be borne by Décor La Vie if it is our mistake in sending out the wrong items, or damaged goods. Otherwise, customers shall bear the cost of postage.
  5. The balance amount will be refunded back to the customer within 5 working days after receiving the returned item.

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